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  • About
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    • Plans and Reports
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      • PFAS National Drinking Water Quality Regulations
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      • PFAS Frequently Asked Questions
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  • News Center
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  • About
    • Governance
      • Board of Directors
      • Board and Committee Meetings
      • Strategic Plan
      • Redistricting
    • Who We Are
      • Executive Management
      • State of the Agency
      • History of SCV Water
      • Organizational Chart
      • Transparency
    • Employment Opportunities
    • News Center
    • Connect
  • Departments
    • Administrative Services
      • Public Record Requests
    • Board of Directors
      • Board and Committee Meetings
      • Archive Board and Committee Meetings
    • Customer Care
      • Manage My Account
      • Emergency Preparedness
      • Scam Alert
    • Doing Business
      • Bid Opportunities
    • Engineering
      • Capital Improvement Projects
      • Current Projects
      • Environmental Review
      • Development Services
      • Property Management
      • Utility Drawings Requests
    • Finance
      • Financial Information
    • Human Resources
      • Employment Opportunities
      • Classifications
      • Employee Manual
      • Organizational Chart
  • Customer Care
    • Pay My Bill
    • Ratepayer Assistance Program
    • Start/Stop Service
    • Manage My Account
      • Pay My Bill
      • Start/Stop Service
      • How to Read Your Bill
      • Rates and Fees
    • Emergency Preparedness
    • Advanced Meter Infrastructure
    • Scam Alert
    • Connect
      • Contact Us
  • Community
    • Landscape Workshops and Resources
      • Landscape Workshop Sign-ups
      • Inspiration & Plant Information
    • SCV Water Academy
    • Scout Day Program
    • Water Matters
    • School Programs
      • Education Programs (K-8)
      • Environmental Science Workshop (9-12)
      • Kids’ Corner
    • Speakers Bureau
    • Event Calendar
    • News Center
    • eNewsletter Sign-Up
  • Save Water & Money
    • Rebates
      • Residential
      • Business
      • Large Landscapes & HOAs
    • Conservation Requirements
      • Report Water Waste
      • Drought Ready SCV
    • Conservation Resources
      • Conservation Tips
      • Rebate Programs
      • Landscape Workshops
      • Irrigation Help
      • Other Resources
    • Irrigation Help
      • Irrigation Types
      • Sample Irrigation Schedules
      • Irrigation Tips & FAQs
      • Common Irrigation Challenges
    • Inspiration and Plant Information
      • Plant Resources
      • How To Guides
      • Gardening Tips
    • Bridgeport Park
    • Fix a Leak Week
  • Your Water
    • Water Sources
      • Water Supply FAQs
      • Imported Water
      • Groundwater
      • Recycled Water
      • Water Banking and Exchange Programs
    • Water Cycle
    • Watershed Planning
      • Local Hazard Mitigation Plan
      • Sustainability Plan
      • Water Supply Assessments
    • Water Quality
      • Understanding Water Quality
      • Cross Connection Control Program and Backflow Testing
    • Plans and Reports
      • Consumer Confidence Report
      • Groundwater Sustainability Plan
      • Integrated Regional Water Management Plan
      • Urban Water Management Plan
      • Water Shortage Contingency Plan
      • SCV Water Report
      • SCV Well Water Production & Levels
      • Strategic Plan
    • Groundwater Sustainability Agency
    • PFAS
      • PFAS National Drinking Water Quality Regulations
      • PFAS Water Treatment Facilities
      • PFAS Frequently Asked Questions
      • PFAS Info & News
    • Drought Ready SCV
      • Commercial and Landscape Customers
      • Securing Reliable Water Supplies
      • Conservation Rebate Programs
      • Drought and Hard Water
      • Drought Info and News
      • Current Conditions
      • Top Tree Care Tips
      • Water Saving Actions & Resources
  • Connect
    • Contact Us
      • Customer Care
      • Water-Related Emergencies
      • Public Records Request
      • Utility Drawings Request
    • Work With Us
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      • Job Application
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Quick Links

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Pay My Bill
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Transparency
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Get a Rebate
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Current Board Packets

Spotlight

  • SCV Water Customer Care building
    Ratepayer Assistance Program

    It helps some low-income residential households stay current on their water bills. Accepting applications starting Thurs. June 1, 2023.


    Learn More
  • ""
    Sustainability Plan

    We want to hear from you! The public comment period is open for our draft Sustainability Plan through May 14, 2023.


    Learn More
  • ""
    PFAS

    Learn how we are safeguarding and restoring our water supply from PFAS through treatment, technology and transparency.


    Learn More
  • ""
    Landscape and Gardening Workshops

    Our Landscape Workshops offer opportunities for those who want to learn more about sustainability and gardening.


    Learn More
  • Drought Ready SCV

    Learn about water-saving actions, tips, rebates and resources.


    Learn More

Spotlight

Spotlight

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Events

Jun 6
SCV Water Board
Regular Board Meeting
Tuesday, 6:00PM
Jun 6
Upper Santa Clara Valley JPA
Canceled Board Meeting
Tuesday, 7:00PM
Jun 10
Landscape Workshop: Intro To Composting & Sustainable Water Solutions
Saturday, 9:00AM

News

Jun 1
Elizabeth Pena Named First Recipient of Edward G. “Jerry” Gladbach Scholarship

Read More
May 24
SCV Water Releases Annual Consumer Confidence Report

Read More
May 22
SCV Water Hires Kevin Strauss As Communications Manager

Read More

Customer Care

Rate Increase Effective July 1, 2023

July 1, 2023, starts the third year of the current five-year rate case.  Fixed and variable charges are increasing, while legacy debt remains the same. The rates and fees here were adopted by the SCV Water Board of Directors on June 15, 2021, and will be in effect through June 30, 2026.

View our Rates & Fees

Report a leak
In case of water-related emergencies (such as a line break or leak) and outages, call Customer Care at 661-294-0828.

Call / Report

Customer Service Policy
Click on the button below to view our Customer Service Policy.

View Policy

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Drought: Not a Drop to Waste

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 Report water waste
If you see water waste – say something. Help save water by reporting it online.

Report

 Drought: Stage 2
Learn about water-saving actions, tips, rebates and resources to help us meet our 20% water conservation target. 

​​​​​​Learn More

 Not a drop to waste video

View video

SCV Water - Administration

27234 Bouquet Canyon Road
Santa Clarita, CA 91350-2173
661-297-1600​​​​​

SCV Water - Customer Care

24631 Avenue Rockefeller
Valencia, CA 91355-3907
661-294-0828

ccare@scvwa.org

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Office Hours (View Calendar)

Monday - Thursday 7:30 a.m. - 5:30 p.m.
Alternating Friday 7:30 a.m. - 4:30 p.m.
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