Coronavirus Response and Information
SCV Water has been monitoring developments with COVID-19 (2019 Novel Coronavirus). We recognize this is a challenging time for all, and we remain deeply committed to the safety of our customers, employees and the community. The Agency closely follows the recommendations made by our state and county health department, as well as guidance from the Centers for Disease Control and Prevention.
Click on the buttons below for more information.
Click here to visit our Customer Care page.
- Relief for Past Due Water Bills
SCV Water has applied for and received funding from the California Water and Wastewater Arrearage Payment Program* to provide financial relief for residential and commercial customers with eligible past-due water bills.
ELIGIBILITY. Funding for residential and commercial customers with unpaid water bill debt that was incurred for services rendered between March 4, 2020 and June 15, 2021, has been posted to customer accounts. All eligible customers were mailed a letter informing them of the amount of the relief funding, remaining past-due balance, and instructions on how to establish a payment plan.
MANAGE YOUR ACCOUNT. SCV Water’s late fees and shut-offs have resumed. To avoid shut-off for non-payment, please call the SCV Water Customer Care team at (661) 294-0828 to set up a payment plan.
* The California Water and Wastewater Arrearage Payment Program is funded through the American Rescue Plan Act (ARPA) of 2021 and administered by the State Water Resources Control Board.
- Late Fees and Shut-offs Have Resumed
Water service shut-offs and late fees have resumed. We strongly recommend customers who have fallen behind on their water bills to settle past due bills and/or set up payment plans to avoid shut-off. We’re standing by to help – please call Customer Care at 661-294-0828. An on-site dropbox and phone payment lines are available 24/7 at: 844-350-4354. Visit our office or pay online.
- COVID-19 Protocol
As state and county guidelines around COVID-19 change, SCV Water remains deeply committed to the safety of our customers and employees.
Please keep in mind that state and county guidance takes precedent over federal guidelines, and we will follow any safety protocols still in effect as of that day, including masking and social-distancing.
As a friendly reminder, your water supply is safe. The COVID-19 coronavirus has no impact on the quality or supply of your tap water. We continue to operate our water system to ensure you receive reliable water service that meets all state and federal drinking water standards.
Through it all, water is essential and we are here for you! Stay safe and healthy.
The Conservatory Garden is closed to the public.
SCV Water News
PR – July 6, 2021 – SCV Water Customer Care Lobby Set to Re-open July 6
PR – July 1, 2020 – SCV Water Remains Committed to Caring for Our Customers
PR – March 27, 2020 – Employee of Water Efficiency Consultant Tests Positive for COVID-19 | Apartment Residents Being Informed
PR – March 18, 2020 – SCV Water Protects Customers as we Navigate COVID-19
Water Currents eNewsletter: COVID-19 Special Update – March 18, 2020
As of April 19, 2022, SCV Water Board and Committee meetings have resumed meeting in person and begin at 6:00 p.m. A new hybrid format will allow meeting participation by the public in person, by phone, or via Zoom. Each agenda includes instructions on how to access each option.
SCV Water Education And Conservation Programs & Community Events
SCV Water has adapted its Education and Conservation programs to a virtual format.
Click here to see our 2022 Gardening Class Schedule.
Visit our Residential Rebate page for more information!
School Education Program
School teachers: Click here to sign up for FY 2022/23 in-person classes.
Check our Events Calendar for more information.