Start/Stop Service | Santa Clarita Valley Water

Start Service

You can apply for service by phone or in person. Call (661) 294-0828 or stop by our office at 24631 Avenue Rockefeller, in the Valencia Industrial Center.

Deposits may be required based on the score from a utilities credit check. However, all delinquent accounts must be brought up-to-date prior to re-establishing service.

Although you don’t have to be present when we establish service, we do ask that no water faucets or valves be left open the day we are scheduled to turn on your meter. The meter will not be left on if our Field Representative sees the meter spinning, indicating something is on, or is leaking when you are not home.

We need two business days to establish service in your name. Please have the following information handy to give to a Customer Service Representative

Location Address of Service
Location Phone Number
Date to be Turned On (allow two business days)
Billing Name
Phone Number (for residential service)
Date of Birth (for residential service)

Stop Service

Call our Customer Service Department at 661-294-0828, to request disconnection. A phone number and forwarding address other than the current service address is necessary to close your account. A minimum of two business days is required to stop service.

If you need to START service, please DO NOT email your request. You must call us directly. All START and STOP service requests need to be made a minimum of two business days in advance.