Strategic Plan

Strategic Plan

SCV Water Five-Year Strategic Plan: Shaping the Future of Water Management in the SCV

The Board and staff of SCV Water created this 5-Year Strategic Plan to guide the Agency in the coming years. The Strategic Plan supports the Board’s vision to provide exemplary water management for a high quality of life in the Santa Clarita Valley.

We will accomplish this vision by fulfilling the mission of SCV Water: Providing responsible water stewardship to ensure the Santa Clarita Valley has reliable supplies of high-quality water at a reasonable cost.



View the Plan

Strategic Plan 2024-28

Strategic Plan Goals

GOAL A  |  Exceptional Customer Service and Stakeholder Engagement

Advocate and maintain a high level of customer and community satisfaction through policies, programs and contacts.


GOAL E  |  Financial Resiliency

Maintain a long-range, transparent, stable and well-planned financial condition, resulting in current and future water users receiving fair and equitable rates and charges.

GOAL B  |  Reliable Infrastructure

Implement, operate and maintain water infrastructure to ensure sustainable water service provision.


GOAL F  |  High Performance Team

Attract and retain quality staff members and grow a culture of continuous improvement that fosters SCV Water’s values.

GOAL C  |  Sustainable Water Supply and Resources

Implement programs to ensure the service area has reliable water and supporting resources.


GOAL G  |  Environmental Stewardship

Achieve environmental compliance and strive for sustainable policies, projects and practices.

GOAL D  |  High-Quality Water

Protect the quality of our water supplies and ensure our drinking water is in compliance with all water quality requirements.

GOAL H  |  Safe and Secure Workplace

Maintain the safety of employees and secure the Agency’s physical and cyber resources.


Water Matters

Charting the Course: SCV Water's 5-Year Strategic Plan

Discover how SCV Water’s Strategic Plan will shape the future of water management in the SCV. During this hour-long webinar, attendees will hear from SCV Water’s leadership team about the following topics:

  • Overview of SCV Water's 5-Year Strategic Plan, and its strategic goals and objectives
  • Insight into how the strategic plan will guide SCV Water in the coming years
  • Opportunities for community involvement and engagement in achieving the mission
  • Informational Q&A

Watch Webinar Recording




Community Input and Involvement

While developing SCV Water's Five-Year Strategic Plan, the Agency presented multiple avenues for community input and involvement at board meetings and through the 2023 Customer Opinion Survey.

Learn More or Leave a Comment

Please leave your feedback on the 2024-28 Strategic Plan using the form below. Feedback will be shared with SCV Water leadership and the Board of Directors to further inform the Plan during its implementation.

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Previous Strategic Plan

With the transition to SCV Water effective on January 1, 2018, the Board of Directors undertook a new strategic plan process.  What follows below is the agency’s Board adopted 5-year Strategic Plan.

2019-23 | SCV Water 5-Year Strategic Plan