Strategic Plan
Strategic Plan
SCV Water Five-Year Strategic Plan: Shaping the Future of Water Management in the SCV
The Board and staff of SCV Water created this 5-Year Strategic Plan to guide the Agency in the coming years. The Strategic Plan supports the Board’s vision to provide exemplary water management for a high quality of life in the Santa Clarita Valley.
We will accomplish this vision by fulfilling the mission of SCV Water: Providing responsible water stewardship to ensure the Santa Clarita Valley has reliable supplies of high-quality water at a reasonable cost.
Strategic Plan Goals
GOAL A | Exceptional Customer Service and Stakeholder Engagement
Advocate and maintain a high level of customer and community satisfaction through policies, programs and contacts.
GOAL E | Financial Resiliency
Maintain a long-range, transparent, stable and well-planned financial condition, resulting in current and future water users receiving fair and equitable rates and charges.
GOAL B | Reliable Infrastructure
Implement, operate and maintain water infrastructure to ensure sustainable water service provision.
GOAL F | High Performance Team
Attract and retain quality staff members and grow a culture of continuous improvement that fosters SCV Water’s values.
GOAL C | Sustainable Water Supply and Resources
Implement programs to ensure the service area has reliable water and supporting resources.
GOAL G | Environmental Stewardship
Achieve environmental compliance and strive for sustainable policies, projects and practices.
GOAL D | High-Quality Water
Protect the quality of our water supplies and ensure our drinking water is in compliance with all water quality requirements.
GOAL H | Safe and Secure Workplace
Maintain the safety of employees and secure the Agency’s physical and cyber resources.
Water Matters
Charting the Course: SCV Water's 5-Year Strategic Plan
Discover how SCV Water’s Strategic Plan will shape the future of water management in the SCV. During this hour-long webinar, attendees will hear from SCV Water’s leadership team about the following topics:
- Overview of SCV Water's 5-Year Strategic Plan, and its strategic goals and objectives
- Insight into how the strategic plan will guide SCV Water in the coming years
- Opportunities for community involvement and engagement in achieving the mission
- Informational Q&A
Previous Strategic Plan
With the transition to SCV Water effective on January 1, 2018, the Board of Directors undertook a new strategic plan process. What follows below is the agency’s Board adopted 5-year Strategic Plan.
